Refund & cancellation policy

Last updated: 31 October 2026

Seven-day refund window

For purchases made directly from this store, you may request a refund within 7 calendar days of purchase. Send the request to izstore044@gmail.com using your purchase email and include your order ID. A request submitted within the window remains timely even if our reply comes later. You do not need to prove a software defect to use this seven-day window.

Faulty, undelivered or misdescribed products

Please contact us if the purchased product is not delivered, is materially different from its description, or does not work as described on a supported configuration. We will offer reasonable troubleshooting or a suitable remedy, including a refund where appropriate. These cases are not excluded merely because the seven-day window has ended. This policy does not limit rights or remedies available under applicable law.

Duplicate payments

Verified duplicate charges for the same intended purchase are eligible for correction or a refund of the duplicate amount.

Review and processing

We aim to acknowledge requests within 2 business days, decide eligibility within 5 business days once sufficient information is available, and initiate an approved refund within 2 business days of approval. Refunds go back through the original payment method. Banks and payment providers control the final credit time; it commonly takes 5–7 business days after initiation and may take longer. Contact us if the credit does not arrive within the provider’s stated timeframe.

Amount and license access

An approved full refund returns the amount paid for the affected purchase, without deducting our payment gateway fee. The corresponding license is revoked and you must stop using and uninstall the refunded plugin. Existing offline access can remain usable until its current license lease expires. A partial refund does not revoke access unless separately agreed with you.

Cancellations and digital returns

You can abandon checkout before payment. After payment, cancellation is handled under this refund policy. There is no physical item to return or ship. Requests must be verified against the original order to protect the purchaser.

Purchases elsewhere

This policy covers direct store orders. Gumroad and other third-party orders follow the purchase channel’s applicable refund process and terms. No policy update retrospectively removes rights attached to an earlier purchase.